September 2022 – Exploring POS Systems

By Mystique Company  Published On September 5, 2022

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Post-Pandemic POS Systems

The POS system has been a crucial part of restaurant operations for the past decade, to automate communication between front of house and back of house to expedite overall service. The pandemic has allowed POS system providers to advance their systems to meet government regulations, and to adapt to changing consumer behaviours. Traditionally, POS systems had basic functionality of placing orders and storing information such as credit card transactions and restaurant sales. With an increase in attention for contactless services, POS companies had to be creative to meet the needs of restaurants. We will be introducing some new and creative technologies that have become a norm in the restaurant industry that were introduced as a means of keeping customers safe. 

QR Codes

QR codes have made a comeback again as the most efficient and safest way for customers to experience dining out again after re-opening. Once you scan the QR code through your smartphone’s camera app, it will direct you to a website unique to each QR code. These websites can either let you view the menu without having to touch a shared physical menu, respect social distancing while putting in your order, and pay without having to touch the debit machine that hundreds of other people did. All the information inputted by the customer during the purchase phase is stored in the POS system, which has created new ways for restaurants to do marketing. Restaurant owners are now able to sort customer information based on how often they visit, how much they spend and send personalized promotion and marketing emails. 

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Sunday is a Restaurant payment app that focuses on ordering and paying at the table and on the go through QR codes. WIth their technology, restaurants and customers are able to achieve the following;

  1. QR Codes are simple and reliable – speeds up the ordering process and limits technical bugs and issues 
  2.  Saves the restaurant money by limiting the need to print physical menus, which can be quite pricey

3. Improve customer experience through customizable menus, and more time for your server to service the guests
4. “No more waiting at the cash register, 15 minutes saved per table, faster turnover, no reported fraud, happy teams and satisfied guests”

Self Service Kiosk

Many of us have seen self service kiosks at fast food restaurants, which, similar to the QR code, eliminates human contact when ordering and paying. In comparison to the QR codes, it is more visually pleasing and easier to navigate with a larger screen, and offers a hassle free payment option. Despite its convenience, many may raise the concern of not wanting to use the kiosk due to sanitation issues. In order to eliminate this concern, AIRxTOUCH has come up with a technology that offers a true mid-air, touchless interaction for kiosks. Users can select and place orders without physically touching the display –  their fingers can be 6-9cm away from the screen and the kiosk will recognize the movement. 

Contactless Food Pickup & Lockers

Contactless pick up has become a common sight for both restaurants and retail, but it requires one employee to man and monitor the station at all times for a busy fast food chain location. The contactless food lockers provide a solution to this – customers can make an order online and they will receive a code to open their locker. Once the restaurant prepares the order, all they need to do is to put it in the locker, which the customer can retrieve using the given code. Truffle POS and GRUBBRR provides this  solution; enabling contactless pickup, keeping orders secure and reducing congestion and times.